BEST PRACTICES
To guide the industry towards improved performance, our Best Practices highlight the leadership strategies that 100 Top Hospitals executive teams employed to reach top hospital status. Through case studies and executive interviews, we examine how these leaders overcame the internal and external challenges that many hospitals face on their journey to improved performance.
Physician Alignment and Quality Key to Top Performance. (Munroe Regional Medical Center) "Unless you focus on patient safety and quality first you can't hope for the rest. This is the overriding strategy that keeps our organization aligned," says president and CEO Steve Purves, Munroe Regional Medical Center in Ocala, Fla. "Market share growth will follow this foundation of excellence." Munroe's success as a 10-time Cardiovascular Benchmarks award winner is built on a foundation of quality and patient safety combined with a successful physician alignment.
Passionate Dedication to the Patient Experience Leads to Top Accomplishment (Silver Cross Hospital) “To make the hospital better, and make it a destination hospital, we wanted our customer service to be the very best,” says CEO Paul Pawlak. His hospital, Silver Cross in Joliet, Ill., made a commitment to provide the best patient experience possible. This dedication guided the organization from uncertainty to elite status over the last 10 years. Watch the video
An Unprecedented Achievement (NorthShore University Health System) “It is our job to be cognizant of what we can do to improve, and never settle for less than the best,” says CEO Mark Neaman. His organization, NorthShore University Health System in Evanston, Ill., has won the National award 13-times, more than any other hospital. Watch the video.