Introduction

For 11 years, Solucient's 100 Top Hospitals®: Benchmarks for Success program has been setting the standard for hospital performance by identifying the top achievers in the industry, using a national comparative balanced-scorecard approach.

As the industry has evolved, so has our study. To be sure we satisfy the most up-to-date definitions of top performance, we continually evaluate our methods. With this year's study, we have added several new performance measures and modified a few others.

Providing top-quality care and maintaining operational efficiency is no longer enough—today's hospitals must find their niche in a highly competitive environment, and plan future enhancements to fulfill this goal. With this study, Solucient strives to provide more meaningful, consumer-friendly performance measures for public release locally.

Acknowledgements

We are grateful to Saad Allawi, B.Eng., M.B.A, and Jack Wheeler, Ph.D., nationally recognized experts and acting advisors to this study.

For full details, the 2003 100 Top Hospitals study abstract is now available!

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